If you sent the wrong coins or missing memo/tag to your AscendEX coin address:
- AscendEX generally does not offer a token/coin recovery service.
- If you have suffered a significant loss as a result of incorrectly deposited tokens/coins, AscendEX may, solely at our discretion, assist you in recovering your tokens/coins. This process is extremely complicated and may result in significant cost, time and risk.
- If you wish to request that AscendEX recover your coins, You need to send a email from you registered email to email@example.com, with the issue explain、TXID(Critical)、 your passport、hand-held passport. AscendEX team will judge whether or not retrieve wrong coins.
- If it was possible to recover your coins, we may need to install or upgrade the wallet software, export/ import private keys etc. These operations can only be conducted by authorized staff under carefully security audit. Please be patient as it may take over 1 month to retrieve wrong coins.