BitMax.io Update on Withdrawal Approval Process

Dear BitMax.io users,

Due to recent upgrade of withdrawal approval system, withdrawal speed and security have been significantly improved with enhanced user experience. The withdrawal approval process is updated as below.

• For users with daily accumulated withdrawal amount below 25,000 USDT, the withdrawal request will be reviewed by the system automatically.
• For users with daily accumulated withdrawal amount between 25,000 USDT and 100,000 USDT, the withdrawal request will be manually reviewed.
• For users with daily accumulated withdrawal amount between 100,000 USDT and 300,000 USDT and an unverified withdrawal address, the withdrawal request will be reviewed with photo verification. Users need to submit a ticket with a selfie of holding a government-issued ID and a signature page. The signature page must include: last four characters of withdrawal address, withdrawal date and AscendEX.
•  For users with daily accumulated withdrawal amount above 300,000 USDT, the withdrawal request will be reviewed with video verification. Users need to submit a ticket with a video per following requirements:
• 1) The user must hold a government-issued ID.
• 2) The user must report the last four characters of withdrawal address and withdrawal date.

Thanks for the continued support!

AscendEX Team

Apr 17th, 2019