Progress Update on Service Request Related to Recent Abnormal Pricing Incident

Dear BitMax.io users,

In response to the pricing and service disruption caused by Amazon Web Services (“AWS”) system outage on August 23, BitMax.io has carefully reviewed all the requests submitted for the affected accounts and processed most service requests as of 11:00 am EDT, August 27. Among all the submission, 17 requests are currently going through further assessment and verification.  

In alignment of core values of being a transparent, client-first service, BitMax.io has and will always put the long-term interest of our users as a top priority. Therefore, the team greatly appreciate your understanding and support.

BitMax.io Team

August 27th, 2019