Note on Earlier Incident of Abnormal Pricing of Hard Protocol (HARD)

Dear BitMax.io Users,

Due to issues with a third-party market maker of Hard Protocol (HARD), there was an abnormal price fluctuation on the HARD/USDT trading pair between 10:03 a.m. – 11:00 a.m. EST, November 6. This incident led to a small number of orders executing at prices well above the initial listing price of 0.55 USDT.

In an effort to foster a fair and orderly marketplace, the BitMax.io team has decided to reverse all the orders executed > 3.00 USDT on HARD/USDT from the period beginning 10:03 a.m. EST and ending 11:00 a.m. EST, November 6.

For those users who are severely affected by this market incident, please contact Customer Support for review on the case-by-case basis.

Thank you very much for the support.

BitMax.io Team

November 6^th, 2020