What’s freezing an account?
The following are the steps to freeze an account:
Please log into the official website of AscendEX and click on [Help] on the bottom right of the page to submit your email addresses, specify your problems and offer the information as below:
1. Video: Applicants should hold their IDs and a piece of personal signature paper, which include:
- Personal account;
- The date;
- Purpose: Unfreeze the account
- Explain why the account was frozen
All the information needs to be shown in the same video, which can’t be cut or spliced and should be clear and recognizable in content;
2. Applicants should provide a screenshot regarding two historical actions they performed under their accounts for a deposit & withdrawal or a transaction. Please make sure the screenshot should be clear and recognizable in the content.