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You need to provide supporting materials for account security change and account unfreezing. You can view the details on the following page: 1. Unbind 2fa, replace secure mobile phone and bind email: https://ascendex.com/en/support/articles/36214-how-to-reset-security-verification 2. Unfreeze account：https://ascendex.com/en/support/articles/36222-how-to-freeze-an-accountapp
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